Returns policy

Eligible returns

• The wrong product or pack size compared with your confirmed order.
• Bags torn, punctured or with a damaged valve in transit.
• Coffee showing moisture, mould or past the date printed on the bag.

Time limit

Please contact us within 3 days of delivery with a photo of the product and your order number.

What we do

Canephora replaces the product or refunds you, whichever you prefer, and covers all return shipping when the fault is ours.

Not covered

Products opened and more than one-third used, or without original packaging; accessories damaged by misuse.